Description

Position Summary

This position will require a flexible, forward-thinking individual who is able to adapt to a changing work environment, is a team player, and is consistently able to provide quality patient service. The ability to multitask, as well as taking incoming and making outgoing calls to schedule patient appointments is essential in this position.

Contact Center Agent Essential Functions

• Register and schedule patients, data entry of demographics and insurance information.
• Understand various aspects of medical insurance and verify patient insurance,
• Clearly and concisely document every patient interaction in our EHR system.
• Take electronic messages and convey information to respective medical care provider teams.
• Perform follow-up calls for missed appointments, including cancelled and no-show appointments, schedule changes and overdue recall.
• Maintain appointment scheduling in accordance with Associated Eye Care scheduling policies.
• Provide excellent customer service.
• Respond to patient inquiries both over the phone and electronically.
• Complete other daily functions including but not limited to listening to and returning voicemail messages and electronic messages, working daily reports and other various tasks.

Other Essential Functions

• Must present self at the workstation, ready for work, at the scheduled time.
• Must be willing and able to work a variety of hours.
• Participates in department and company meetings, as requested.
• Performs other duties as assigned.

Qualifications

Education & Licensing

• High School Diploma, or equivalent, required.

Experience

• Minimum 1-3 years call center experience or 1-3 years health care experience preferred.
• Previous clinic work experience and medical terminology background preferred.

Comprehensive Benefits Package

• Health insurance
• Dental insurance
• Paid Parental Leave
• Employer paid life and accidental death and dismemberment benefit.
• Employee assistance program (EAP) benefit
• Company matched 401(k) plan.
• Flex spending accounts (medical and dependent care)
• Health Savings Account
• Voluntary Benefits and Life Insurance Coverage
• PTO Accrual begins on Date of Hire
• Floating Holiday Day
• Annual Scrubs allowance for clinic employees
• Free annual eye exams for you and your immediate family
• Significant discounts on our services and products for employee and immediate family members

Job Type: Full-time

Associated Eye Care is an Equal Opportunity/Affirmative Action Employer